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| Titel: |
QUALITY MANAGEMENT PRINCIPLES – AN APPROACH IN HEALTHCARE INSTITUTIONS |
| Auteur: |
Kristina ZGODAVOVA Sofia Elena COLESCA |
| Verschenen in: |
Management & marketing |
| Paginering: | Jaargang 2007 (2007) nr. 1 pagina's 31-38 |
| Jaar: |
2007 |
| Inhoud: |
The problems of quality management systems development don´t seem to be interesting for healthcare institutions (HCI) at a glance. But a lot of managers and employees of HCI (including physicians) have already understood that their organizations also operate in environment, which asks for quality, performance and effectiveness. The quality management systems create a strategic framework in which every organization can meet these requirements. In case of HCI the term “quality management system” can be understood as a part of overall management system that is to guarantee the highest customer satisfaction in the most effective manner, especially by following functions: a) assuring the highest service quality for patients; b) creating environment oriented to continual improvement of processes and c) doing it with the lowest expenditure. |
| Uitgever: |
Universitaria Press Craiova (provided by DOAJ) |
| Bronbestand: |
Elektronische Wetenschappelijke Tijdschriften |
Details van artikel 14 van 25 gevonden artikelen
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