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| Titel: |
Is the Botswana Public Service Customer-Centric? |
| Auteur: |
Sebusang E.M. Sebusang Nkisang N. Moeti |
| Verschenen in: |
Journal of applied sciences |
| Paginering: | Jaargang 5 (2005) nr. 1 pagina's 93-98 |
| Jaar: |
2005 |
| Inhoud: |
Botswana unlike other mature democracies depends largely on the public sector for the delivery of goods and services. Government and her public corporations pretty much dominate the corporate landscape; with the sad reality that failure to perform by the sector compromises the economic well being of the country. We have carried out research to map out how far Botswana`s public sector is from adopting customer-centric work models. Starting with the assumption that the public sector is not customer focussed we devised a questionnaire to solicit information from the public on their perceptions and experiences of being served by public officers. Eighty two respondents selected on the basis of variation in age, work experience, nationality, gender and workplaces constituted the survey. The mode of administration of this instrument was both hand delivery and electronic mail. The major constraints of the sampling and data gathering forms revolved around possible misrepresentation of the sample population (being exclusively Gaborone residents) and potential bias emanating from the use of the electronic mail as a medium of communication, thus excluding all those that are not online. In spite of all these concerns, the results of the survey confirm, most emphatically (92.5%) that the public service needs to be more customer-focussed, with a huge 80.2% saying they greatly agree with the need for this customer focus. |
| Uitgever: |
Asian Network for Scientific Information (provided by DOAJ) |
| Bronbestand: |
Elektronische Wetenschappelijke Tijdschriften |
Details van artikel 41 van 80 gevonden artikelen
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