How Istanbul HSBC Bank Operators Use Lotus Notes within Electronic Performance Support Systems
Titel:
How Istanbul HSBC Bank Operators Use Lotus Notes within Electronic Performance Support Systems
Auteur:
Servet BAYRAM
Verschenen in:
The Turkish online journal of distance education
Paginering:
Jaargang 7 (2006) nr. 2 pagina's 32-45
Jaar:
2006
Inhoud:
From the educational and training point of view, to understand and use the ElectronicPerformance Support Systems (EPSS) efficiently is important in developing web-basedapplications. In this way, the aim of the study is proving the idea that Lotus Notes is aconvenient tool for creating a powerful EPSS within the HSBC Bank example in Istanbul.For this reason, EPSS Domain Features Checklist is developed to assess the study groupâsperceptions at the bank. The participants of the present study group consisted of 104expert Lotus Notes (LN) users from the Bank Executive Management Center in Istanbul.The study group was asked online to rank the LN program for the bank applicationswithin the EPSS Domain Features Checklist. Based on the checklist data, the expertsâ(HSBC Bank operatorsâ) perceptions on the LN were calculated within the EPSS features.The study showed that LN is a suitable tool for creating powerful EPSS activities withinthe HSBC Bank example.Keywords: EPSS, Domains, Features, Lotus Notes, HSBC Bank, Training and EducationINTRODUCTIONAn Electronic Performance Support System (EPSS) is not a software system that containsa specific set of features and functions. Rather, it is the matter of modifying anddeveloping software to measurability improve human performance. These improvementscan be achieved with a variety of software development and enhancement strategies(Collis & Verwijs, 1995). EPSS as computer-based systems contains functions forcollaboration, coordination, and communication of group in an organization. EPSS is mosteffective when supporting routine standardized tasks that can be accurately documentedand that require standardized actions. The importancy of EPSS applications foreducational and training activities are very wide (Chandler, 2000; Marioni, 2002;Coffey et al. 2003). Some advantages of EPSS are listed by Seels & Glasgow (1998) asfollow: Standardizing training and performance throughout the organization. When thework force is using the same tools, references, and training materials, consistencyis maximized. Reducing the amount of time spent on off-line training, because workers learn onthe job. Updating information on an immediate and consistent basis. Reducing errors, because all workers have immediate and constant access toexpert support. (p.117)In this view, Magliocca et al., (1993) and Marion (2000) expressed that EPSS has thefollowing educational impacts for organizations:
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