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Details van artikel 15 van 27 gevonden artikelen
| Titel: |
Gone FISHin: Maintaining Good Customer Service and Job Satisfaction During Times of Change and Transitions |
| Auteur: |
Di Trolio, Trudi Nelson, Erika Ochoa, Marilyn |
| Verschenen in: |
Journal of access services |
| Paginering: | Jaargang 2 (2004) nr. 1 pagina's 3-10 |
| Jaar: |
2004-06-21 |
| Inhoud: |
The George A. Smathers Libraries of the University of Florida is currently undergoing a major renovation. Library West, the building that houses the humanities and social sciences collection, will be gutted and expanded. The collection will be moved to off-site storage and the staff will be relocated for a two-year period. The reality of these changes has created a feeling of anxiety and uncertainty, especially in the Access Services Department. FISH is a customer service tool that has been adopted by the UF Libraries because it ensures a positive attitude for staff in their daily work. A FISH committee is in place and many morale-boosting activities have been scheduled. The FISH committee will be challenged during the next two years to meet the morale needs of the staff. |
| Uitgever: |
Routledge |
| Bronbestand: |
Elektronische Wetenschappelijke Tijdschriften |
Details van artikel 15 van 27 gevonden artikelen
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