Consumer Preferences for General Practitioner Services
Titel:
Consumer Preferences for General Practitioner Services
Auteur:
Morrison, Mark Murphy, Tom Nalder, Craig
Verschenen in:
Health marketing quarterly
Paginering:
Jaargang 20 (2004) nr. 3 pagina's 3-19
Jaar:
2004-02-24
Inhoud:
This study focuses on segmenting the market for General Practitioner services in a regional setting. Using factor analysis, five main service attributes are identified. These are clear communication, ongoing doctor-patient relationship, same gender as the patient, provides advice to the patient, and empowers the patient to make his/her own decisions. These service attributes are used as a basis for market segmentation, using both socio-demographic variables and cluster analysis. Four distinct market segments are identified, with varying degrees of viability in terms of target marketing.