Digital Library
Close Browse articles from a journal
 
   next >>
     Journal description
       All volumes of the corresponding journal
         All issues of the corresponding volume
           All articles of the corresponding issues
                                       Details for article 1 of 8 found articles
 
 
  An Improved Scale for Assessing Patients' Trust in Their Physician
 
 
Title: An Improved Scale for Assessing Patients' Trust in Their Physician
Author: Leisen, Birgit
Hyman, Michael R.
Appeared in: Health marketing quarterly
Paging: Volume 19 (2001) nr. 1 pages 23-42
Year: 2001-09-01
Contents: Patients' trust in their primary care physician is a critical concept for healthcare practitioners and scholars. At the clinical level, such trust buttresses patient-physician treatment relationships; at the organizational level, such trust fosters enhanced organizational effectiveness and other positive outcomes. To empirically assess various trust-related issues on both levels, we develop a comprehensive, bi-di-mensional trust scale specific to patient-physician relationships. Response analysis from two samples suggests that the scale's benevolence dimension comprises understanding patients' individual experiences, expressing caring, communicating clearly and completely, building partnership and sharing power, demonstrating honesty and respect, and keeping information confidential. The scale's technical competence dimension comprises evaluating problems thoroughly, providing appropriate and effective treatment, predisposing factors, and structural and staffing factors.
Publisher: Routledge
Source file: Elektronische Wetenschappelijke Tijdschriften
 
 

                             Details for article 1 of 8 found articles
 
   next >>
 
 Koninklijke Bibliotheek - National Library of the Netherlands