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| Titel: |
Revolution at the Library Service Desk |
| Auteur: |
Murphy, Beverly Peterson, Richard A. Vines, Hattie von Isenburg, Megan Berney, Elizabeth James, Robert Rodriguez, Marcos Thibodeau, Patricia |
| Verschenen in: |
Medical reference services quarterly |
| Paginering: | Jaargang 27 (2008) nr. 4 pagina's 379-393 |
| Jaar: |
2008-09-29 |
| Inhoud: |
This article will describe how a revolution in customer service provision beginning in 2002 has led to an evolution of library services. When the reference and circulation desks were merged to create a single service point, responsibilities were broadened, core competencies were developed, and staff members were cross trained. In 2005, an analysis of staffing and work patterns demonstrated a need to build upon the original model to better utilize staff and ensure coverage of the desk. Reference librarians were moved to “on call” status, technical services staff were added to the schedule, and core competencies and procedures were refined. |
| Uitgever: |
Routledge |
| Bronbestand: |
Elektronische Wetenschappelijke Tijdschriften |
Details van artikel 9 van 11 gevonden artikelen
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