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| Titel: |
Communications Conflict at the Law Library Reference Desk: A Survey of General Library Science and Communications Literature |
| Auteur: |
Anderson, Steven P. |
| Verschenen in: |
Legal reference services quarterly |
| Paginering: | Jaargang 16 (1998) nr. 4 pagina's 5-21 |
| Jaar: |
1998-07-22 |
| Inhoud: |
The law librarian-customer reference interview is often a source of communications conflict. This conflict often stems from the uncertain expectations both parties may have toward the exchange: the customer is wary of the librarian and unsure of his own information needs, and the law librarian is unsure of her role because of the prohibition of dispensing legal advice at the reference desk. Intrapersonal and interpersonal communications literature suggests communication styles and behaviors which foster a collaborative relationship between the librarian and the customer. Generally, the more empathetic the librarian, the more pertinent information is found for the customer. However, the more empathetic a law librarian becomes, the closer she comes to fostering a lawyer-client relationship. |
| Uitgever: |
Routledge |
| Bronbestand: |
Elektronische Wetenschappelijke Tijdschriften |
Details van artikel 2 van 6 gevonden artikelen
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