Digitale Bibliotheek
Sluiten Bladeren door artikelen uit een tijdschrift
 
<< vorige    volgende >>
     Tijdschrift beschrijving
       Alle jaargangen van het bijbehorende tijdschrift
         Alle afleveringen van het bijbehorende jaargang
           Alle artikelen van de bijbehorende aflevering
                                       Details van artikel 2 van 11 gevonden artikelen
 
 
  Ensuring Quality in a Virtual Reference Environment
 
 
Titel: Ensuring Quality in a Virtual Reference Environment
Auteur: Barbier, Pat
Ward, Joyce
Verschenen in: Community and junior college libraries
Paginering: Jaargang 13 (2005) nr. 1 pagina's 55-71
Jaar: 2005-09-15
Inhoud: Soon after AskALibrarian, Florida's Statewide Virtual Reference Desk, began to offer Chat Reference to the public in 2003, a Quality Assurance Workgroup was established to ensure that the service patrons received would be friendly, accurate, and adequate. To make certain that best practices were used in answering the real time questions, two methods of evaluation were quickly put into place. One of these was a patron survey, which appeared directly after the chat ended. The other method involved the forming of a Quality Assurance Workgroup of academic and public librarians who would read chat transcripts and select the best one(s) that followed designated criteria for good virtual reference service. This paper presents statistics from the patron survey results and quotes from actual transcripts, which demonstrate how the Quality Assurance Workgroup used designated criteria in choosing the Best Chats for the month.
Uitgever: Routledge
Bronbestand: Elektronische Wetenschappelijke Tijdschriften
 
 

                             Details van artikel 2 van 11 gevonden artikelen
 
<< vorige    volgende >>
 
 Koninklijke Bibliotheek - Nationale Bibliotheek van Nederland