THE CLUETRAIN MANIFESTO. By Rick Levine, Christopher Locke, Doc Searls, and David Weinburger. Perseus Books, 2000. Reviewed by Mike Rusk. DELIVERING SATISFACTION AND SERVICE QUALITY: A CUSTOMER-BASED APPROACH FOR LIBRARIES. By Peter Hernon and John R. Whitman. Chicago, American Library Association, 2001, $40.00, ISBN: 0-8389-0789-X. Reviewed by Lawrence Jenkins. FUNDAMENTAL REFERENCE SOURCES. By James H. Sweetland. Chicago: American Library Association, 2001, ISBN: 0-8389-0780-6 $55. Reviewed by Lawrence Jenkins.
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