The Role of Situation, Physician Communicator Style, and Hospital rules Climate on Nurses' Decision Styles and Communication Satisfaction
Titel:
The Role of Situation, Physician Communicator Style, and Hospital rules Climate on Nurses' Decision Styles and Communication Satisfaction
Auteur:
Wheeless, Virginia Eman Wheeless, Lawrence R. Riffle, Sharon
Verschenen in:
Health Communication
Paginering:
Jaargang 1 (1989) nr. 4 pagina's 189-206
Jaar:
1989-10-01
Inhoud:
This study examined the dimensions of, and communication-type variables related to, nurses' decision styles. We were interested in nurses' styles of decision making in relation to emergency and routine situations and to physicians' communicator styles within the context of the rules climate of hospital systems. Nurses' decision styles were operationalized as compliance, avoidance, and quickness in emergency and routine situations. Results indicated that nurses used less avoidance and more quickness in emergency situations than in routine situations. Physician responsiveness was positively related to nurses' compliance decision style and negatively related to decision quickness. The perceived rigidity of the hospitals' rules climate interacted with a physician's responsiveness in such a way that, for routine situations, use of a compliance-decision style was highest with responsive doctors and a more flexible rules climate but lowest with nonresponsive doctors and a flexible rules climate.