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Details for article 3 of 13 found articles
| Title: |
Case Study: Improving Customer Service Through New Technology |
| Author: |
Peterson, Del |
| Appeared in: |
Information systems management |
| Paging: | Volume 8 (1991) nr. 2 pages 28-35 |
| Year: |
1991 |
| Contents: |
Although considerable risks do exist, adopting a new technology can improve the organization's business and lead to an increase in customer satisfaction. This case study describes how one company—Information Handling Services (IHS)—went through the process of evaluating, researching, and eventually adopting electronic beam recorder and optical disk technologies. The resulting system has enabled IHS to offer significant cost savings to its customers and to expand its product line in hopes of further improving its competitive position in the market. |
| Publisher: |
Taylor & Francis |
| Source file: |
Elektronische Wetenschappelijke Tijdschriften |
Details for article 3 of 13 found articles
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