Thomas W. Davenport. Thinking for a Living: How to Get Better Performance and Results from Knowledge Workers. Harvard Business School Press, 2005, 227 pp. Erran Carmel and Paul Tjia. Offshoring Information Technology: Out-sourcing to a Global Workforce. New York: Cambridge University Press, 2005, 282 pp. Wayne W. Eckerson. Performance Dashboards: Measuring, Monitoring, and Managing Your Business. Hoboken, NJ: John Wiley & Sons, 2006, 301 pp. Murray E. Jennex (ed.). Case Studies in Knowledge Management. Hershey, PA: Idea Group Publishing, 2005, 372 pp.
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