|
| << previous |
Journal description
All volumes of the corresponding journal
All issues of the corresponding volume
All articles of the corresponding issues
Details for article 12 of 12 found articles
| Title: |
With Service Level Agreements, Less is More |
| Author: |
Karten, Naomi |
| Appeared in: |
Information systems management |
| Paging: | Volume 21 (2004) nr. 4 pages 43-44 |
| Year: |
2004-09-01 |
| Contents: |
Service level agreements (SLAs) are formal negotiated agreements that enable IT organizations and their customers to collaboratively identify, discuss, and manage IT service expectations. Despite their potential, however, not all SLAs are successful. Based on experiences with numerous companies, the author argues that a tendency to “overcomplexify” is a major cause for SLA efforts to fail. |
| Publisher: |
Taylor & Francis |
| Source file: |
Elektronische Wetenschappelijke Tijdschriften |
Details for article 12 of 12 found articles
| << previous |