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| Titel: |
A Model for Motivating and Measuring Quality Performance in Information Systems Staff |
| Auteur: |
Killingsworth, Brenda L. Hayden, Michael B. Crawford, Dennis Schellenberger, Robert |
| Verschenen in: |
Information systems management |
| Paginering: | Jaargang 18 (2001) nr. 2 pagina's 1-7 |
| Jaar: |
2001-03-01 |
| Inhoud: |
This article presents a model developed to motivate and measure quality performance in information systems staff. This approach, referred to as team-based assessment (TBA), is founded on organizational effectiveness and quality principles. the team-based assessment approach emphasizes two main goals — to maintain a customer orientation and to promote an atmosphere for employee development and growth — while ensuring individual and team accountability. To assess the achievement of these goals, a formal system of measurements has been developed. the approach encompasses five critical areas: product quality, staff development, customer outreach, administrative efficiency, and fiscal responsibility. This model is currently in use at several large government contract-based organizations. |
| Uitgever: |
Taylor & Francis |
| Bronbestand: |
Elektronische Wetenschappelijke Tijdschriften |
Details van artikel 1 van 14 gevonden artikelen
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