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                                       Details for article 5 of 15 found articles
 
 
  Bringing Decision Support to the Customer Level
 
 
Title: Bringing Decision Support to the Customer Level
Author: Downing, Charles E.
Safizadeh, M. Hossein
Appeared in: Information systems management
Paging: Volume 14 (1997) nr. 3 pages 23-28
Year: 1997
Contents: Customer-targeted systems represent a logical next step in the evolution of decision support systems (DSSs), but they have not proliferated because of organizational concerns regarding usage and satisfaction. A six-month study of an interactive telephone system in the financial services sector suggests that these concerns are unwarranted and that the initial cost of designing such systems is offset by increased customer satisfaction and more efficient use of organizational resources.
Publisher: Taylor & Francis
Source file: Elektronische Wetenschappelijke Tijdschriften
 
 

                             Details for article 5 of 15 found articles
 
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