Despite the growing maturity of new, interactive media, rhetoric about its possibilities and potentialities that abounded in its earliest days still endures. The growth of detailed and empirical work, which has sought to populate the digital landscape with grounded research calling into question this rhetoric, has not stopped new media debate from continuing to be shaped, in part, by the language of the potential. This paper is concerned with one aspect of new media's potential, personalization. It focuses on new media's proclaimed capacity to be adapted to meet the needs and desires of individual users. This is a trope that runs through much humanities and social sciences literature on new media and ICTs, yet despite recognition of the possibility of personalization offered by networked media technologies, there is very little grounded, empirical work on this subject in these fields. In order to address this absence, this paper compares an attempt to personalize new media web content on a two-year research endeavour entitled Project @pple with the rhetoric about the potentiality for personalization that new technologies offers. It aims to contribute to understandings of personalization by detailing the issues that arise when attempting to implement it. The argument of the paper is that the difficulties encountered on Project @pple suggest that, in real-life situations, characterized as they are by constraints and complexities, it is not always a straightforward process for personalization to cease to be potential and to become actual.
Tijdschrift beschrijving