|
| volgende >> |
Tijdschrift beschrijving
Alle jaargangen van het bijbehorende tijdschrift
Alle afleveringen van het bijbehorende jaargang
Alle artikelen van de bijbehorende aflevering
Details van artikel 1 van 5 gevonden artikelen
| Titel: |
An experimental evaluation of preferences for data entry method in automated telephone services |
| Auteur: |
Foster, J. C. Mcinnes, F. R. Jack, M. A. Love, S. Dutton, R. T. Nairn, I. A. White, L. S. |
| Verschenen in: |
Behaviour & information technology |
| Paginering: | Jaargang 17 (1998) nr. 2 pagina's 82-92 |
| Jaar: |
1998-03-01 |
| Inhoud: |
This paper reports an experiment to investigate users' preferences amongst three modes of data entry in an automated home shopping service: DTMF input on the telephone keypad, and isolated word (IW) and connected word (CW) speech input. Preferences were measured both by means of attitude questionnaires and by giving participants an explicit choice among the three versions of the service once they had experienced them all. Users' attitudes to the service with a given mode of data entry were found to vary according to their cognitive skills (verbal and spatial abilities) and according to whether they had previously experienced a different data entry mode. Overall, DTMF and CW were rated similarly, and were strongly preferred to IW. Implications of these findings for the implementation of telephone-based services are discussed. |
| Uitgever: |
Taylor & Francis |
| Bronbestand: |
Elektronische Wetenschappelijke Tijdschriften |
Details van artikel 1 van 5 gevonden artikelen
| volgende >> |