Analysing and evaluating multi-actor multi-goal systems in use: social contexts and participation in three Vocational Guidance Systems (VGS)
Titel:
Analysing and evaluating multi-actor multi-goal systems in use: social contexts and participation in three Vocational Guidance Systems (VGS)
Auteur:
Mantovani, Giuseppe Bolzoni, Mirco
Verschenen in:
Behaviour & information technology
Paginering:
Jaargang 13 (1994) nr. 3 pagina's 201-215
Jaar:
1994-05-01
Inhoud:
The contexts of real use of information technology (IT) tools may be highly specific. Their distinctive features, especially normative and informational influences related to the social roles involved, can affect deeply both design and actual use of the artefact. Analysis and evaluation of the ongoing human-artefact interaction, particularly in systems addressed to multi-actor multi-goal environments like Vocational Guidance Systems (VGS), should thus be viewed as basically context-dependent. Studying three types of VGS (currently developed and running in public and private vocational agencies in Northern Italy), we constructed a taxonomy connecting types of systems and types of social environments, in order to explain differences between systems in design, communication and outcome. To assess the characteristics of the different types of VGS as dialogue tools, we considered their Social Design Structure (SDS) and Operating Social Structure (OSS), connecting steps and distance in each user-artefact interaction to the flow of the communication processes between designers, VG officers, and final users.
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