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  AI-based chatbots in customer service and their effects on user compliance
 
 
Title: AI-based chatbots in customer service and their effects on user compliance
Author: Adam, Martin
Wessel, Michael
Benlian, Alexander
Appeared in: Electronic markets
Paging: Volume 31 () nr. 2 pages 427-445
Year: 2020-03-17
Contents:
Publisher: Springer Berlin Heidelberg, Berlin/Heidelberg
Source file: Elektronische Wetenschappelijke Tijdschriften
 
 

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