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Journal description
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Details for article 1 of 6 found articles
| Title: |
An empirical study of the role of failure severity in service recovery evaluation in the context of the airline industry |
| Author: |
Nikbin, Davoud Hyun, Sunghyup Sean |
| Appeared in: |
Review of managerial science |
| Paging: | Volume 9 (2014) nr. 4 pages 731-749 |
| Year: |
2014 |
| Contents: | |
| Publisher: |
Springer Berlin Heidelberg, Berlin/Heidelberg |
| Source file: |
Elektronische Wetenschappelijke Tijdschriften |
Details for article 1 of 6 found articles
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