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                                       Details for article 13 of 33 found articles
 
 
  How to develop a customer satisfaction scale with optimal construct validity
 
 
Title: How to develop a customer satisfaction scale with optimal construct validity
Author: Terpstra, Maarten
Kuijlen, Ton
Sijtsma, Klaas
Appeared in: Quality and quantity
Paging: Volume 48 (2013) nr. 5 pages 2719-2737
Year: 2013
Contents:
Publisher: Springer Netherlands, Dordrecht
Source file: Elektronische Wetenschappelijke Tijdschriften
 
 

                             Details for article 13 of 33 found articles
 
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