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  A latent structure factor analytic approach for customer satisfaction measurement
 
 
Title: A latent structure factor analytic approach for customer satisfaction measurement
Author: Wu, Jianan
DeSarbo, Wayne S.
Chen, Pu-Ju
Fu, Yao-Yi
Appeared in: Marketing letters
Paging: Volume 17 (2006) nr. 3 pages 221-238
Year: 2006
Contents:
Publisher: Kluwer Academic Publishers, Boston
Source file: Elektronische Wetenschappelijke Tijdschriften
 
 

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