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  Balance Theory Applied to Service Quality A Focus on the Organization, Provider, and Consumer Triad
 
 
Title: Balance Theory Applied to Service Quality A Focus on the Organization, Provider, and Consumer Triad
Author: Paula Phillips Carson
Kerry D. Carson
Stephen B. Knouse
C. William Roe
Appeared in: Journal of business and psychology
Paging: Volume 12 (1997) nr. 2 pages 22 p.
Year: 1997-24
Contents:
Publisher: Kluwer Academic/Plenum Publishers, New York, U.S.A.
Source file: Elektronische Wetenschappelijke Tijdschriften
 
 

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