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                                       Details for article 2 of 16 found articles
 
 
  An Exploration of the Role of Service Recovery in Negative Electronic Word-of-Mouth Management
 
 
Title: An Exploration of the Role of Service Recovery in Negative Electronic Word-of-Mouth Management
Author: Yoo, Chul Woo
Appeared in: Information systems frontiers
Paging: Volume 22 () nr. 3 pages 719-734
Year: 2018-09-25
Contents:
Publisher: Springer US, New York
Source file: Elektronische Wetenschappelijke Tijdschriften
 
 

                             Details for article 2 of 16 found articles
 
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 Koninklijke Bibliotheek - National Library of the Netherlands