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| Titel: |
Agile workforce evaluation: a framework for cross-training and coordination |
| Auteur: |
Hopp, Wallace J. Oyen, Mark P. |
| Verschenen in: |
IIE transactions |
| Paginering: | Jaargang 36 (2004) nr. 10 pagina's 919-940 |
| Jaar: |
2004-10 |
| Inhoud: |
This paper outlines approaches for assessing and classifying manufacturing and service operations in terms of their suitability for use of cross-trained (flexible) workers. We refer to our overall framework as agile workforce evaluation. The primary contributions of this paper are: (i) a strategic assessment framework that structures the key mechanisms by which cross-training can support organizational strategy; (ii) a tactical framework that identifies key factors to guide the selection of an architecture and worker coordination policy for implementing workforce agility; (iii) a classification of workforce agility architectures; (iv) a survey of a broad range of archetypical classes of worker coordination policies; (v) a survey of the literature with an operational perspective on workforce agility; and (vi) identification of opportunities for research and development of architectures for specific production environments. |
| Uitgever: |
Taylor & Francis |
| Bronbestand: |
Elektronische Wetenschappelijke Tijdschriften |
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