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Details for article 7 of 24 found articles
| Title: |
Differentiating customer service on the basis of delivery lead-times |
| Author: |
Wang, Yunzeng Cohen, Morris A. Zheng, Yu-Sheng |
| Appeared in: |
IIE transactions |
| Paging: | Volume 34 (2002) nr. 11 pages 979-989 |
| Year: |
2002-11-01 |
| Contents: |
This paper studies distribution systems that provide two classes of service: emergency service and non-emergency service. The two service classes are differentiated by a demand-lead-time, which is the time elapsed from a demand arrival to its fulfillment. An emergency service demand is to be filled immediately upon its arrival, while a non-emergency demand is not filled until >T days later. We first analyze a single location model with the two service classes. We then extend the analysis to a two-echelon system. We study steady-state characteristics of the systems to derive various performance metrics. We then discuss managerial issues related to system design and control. |
| Publisher: |
Taylor & Francis |
| Source file: |
Elektronische Wetenschappelijke Tijdschriften |
Details for article 7 of 24 found articles
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