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Using Quality Function Deployment to Capture the Voice of the Customer and Translate It into the Voice of the Provider |
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Titel: |
Using Quality Function Deployment to Capture the Voice of the Customer and Translate It into the Voice of the Provider |
Auteur: |
Chaplin, Edward Bailey, Marilyn Crosby, Ray Gorman, Donna Holland, Xenia Hippe, Christie Hoff, Todd Nawrocki, Diana Pichette, Suzette Thota, Naga |
Verschenen in: |
Joint Commission journal on quality improvement |
Paginering: |
Jaargang 25 (1999) nr. 6 pagina's 16 p. |
Jaar: |
1999 |
Inhoud: |
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Uitgever: |
Joint Commission on Accreditation of Healthcare Organizations |
Bronbestand: |
Elektronische Wetenschappelijke Tijdschriften |
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