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Journal description
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Details for article 4 of 16 found articles
| Title: |
Does service recovery affect satisfaction and customer loyalty? An empirical study of airline services |
| Author: |
Chang, Yu-Wei Chang, Yu-Hern |
| Appeared in: |
Journal of air transport management |
| Paging: | Volume 16 (2010) nr. 6 pages 3 p. |
| Year: |
2010 |
| Contents: | |
| Publisher: |
Published by Elsevier B.V. |
| Source file: |
Elektronische Wetenschappelijke Tijdschriften |
Details for article 4 of 16 found articles
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