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  Consumer attributions and behavioral responses to service failures in strategic airline alliance settings
 
 
Title: Consumer attributions and behavioral responses to service failures in strategic airline alliance settings
Author: Weber, Karin
Sparks, Beverley
Appeared in: Journal of air transport management
Paging: Volume 10 (2004) nr. 5 pages 7 p.
Year: 2004
Contents:
Publisher: Elsevier Ltd
Source file: Elektronische Wetenschappelijke Tijdschriften
 
 

                             Details for article 2 of 11 found articles
 
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 Koninklijke Bibliotheek - National Library of the Netherlands