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                                       Details for article 13 of 13 found articles
 
 
  Performance effects of IT capability, service process innovation, and the mediating role of customer service
 
 
Title: Performance effects of IT capability, service process innovation, and the mediating role of customer service
Author: Chen, Ja-Shen
Tsou, Hung-Tai
Appeared in: Journal of engineering and technology management
Paging: Volume 29 (2012) nr. 1 pages 24 p.
Year: 2012
Contents:
Publisher: Elsevier B.V.
Source file: Elektronische Wetenschappelijke Tijdschriften
 
 

                             Details for article 13 of 13 found articles
 
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