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Journal description
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Details for article 5 of 6 found articles
| Title: |
Service recovery: a framework and empirical investigation |
| Author: |
Miller, Janis L Craighead, Christopher W Karwan, Kirk R |
| Appeared in: |
Journal of operations management |
| Paging: | Volume 18 (2000) nr. 4 pages 14 p. |
| Year: |
2000 |
| Contents: | |
| Publisher: |
Elsevier Science B.V. |
| Source file: |
Elektronische Wetenschappelijke Tijdschriften |
Details for article 5 of 6 found articles
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