| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres
|
Howat, Gary
|
|
2008
|
|
3-4 |
p. 139-161
|
artikel
|
| 2 |
A forecast of the performance of China in the Beijing Olympic Games 2008 and the underlying performance management issues
|
Shibli, Simon
|
|
2008
|
|
3-4 |
p. 272-292
|
artikel
|
| 3 |
An application of importance-performance analysis (IPA) to the management of sport centres
|
Rial, Antonio
|
|
2008
|
|
3-4 |
p. 179-188
|
artikel
|
| 4 |
Book Reviews
|
|
|
2008
|
|
3-4 |
p. 293-297
|
artikel
|
| 5 |
Can service quality predict spectators' behavioral intentions in professional soccer?
|
Theodorakis, Nicholas D.
|
|
2008
|
|
3-4 |
p. 162-178
|
artikel
|
| 6 |
Employees' motivation in the luxury hotel industry: the perceived effectiveness of human-resource practices
|
Maroudas, Leonidas
|
|
2008
|
|
3-4 |
p. 258-271
|
artikel
|
| 7 |
Performance measurement and leisure management
|
Alexandris, Konstantinos
|
|
2008
|
|
3-4 |
p. 137-138
|
artikel
|
| 8 |
Testing the feasibility of performance indicators for play facilities in England
|
Taylor, Peter
|
|
2008
|
|
3-4 |
p. 207-226
|
artikel
|
| 9 |
Theme park employee satisfaction and customer orientation
|
Wagenheim, Matt
|
|
2008
|
|
3-4 |
p. 242-257
|
artikel
|
| 10 |
Utilizing importance data to identify customer segments for English public sport facilities
|
Liu, Yi-De
|
|
2008
|
|
3-4 |
p. 189-206
|
artikel
|
| 11 |
Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry
|
Marr, Shuna
|
|
2008
|
|
3-4 |
p. 227-241
|
artikel
|
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