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                             7 results found
no title author magazine year volume issue page(s) type
1 Consumer Frustration in the Customer-Server Exchange: The Role of Attitudes Toward Complaining and Information Inadequacy Related to Service Failures Susskind, Alex M.
 2004
 28 1 p. 21-43
 article
2 Customer Choice: A Preemptive Strategy to Buffer the Effects of Service Failure and Improve Customer Loyalty Cranage, David
 2004
 28 1 p. 3-20
 article
3 Financial Determinants of Corporate Bond Ratings: An Examination of Hotel and Casino Firms Kim, Hyunjoon
 2004
 28 1 p. 95-108
 article
4 Modeling Psychographic Profiles: A Study of the U.S. and Australian Student Travel Market Reisinger, Yvette
 2004
 28 1 p. 44-65
 article
5 Personality Characteristics, Attitude Toward Risk, and Decisional Orientation of the Small Business Entrepreneur: A Study of Hospitality Managers Legohérel, Patrick
 2004
 28 1 p. 109-120
 article
6 Repeated Measures Experimentation in Hospitality Research: A Brief Overview Namasivayam, Karthik
 2004
 28 1 p. 121-129
 article
7 Travelers’ Prior Knowledge and its Impact on their Information Search Behavior Gursoy, Dogan
 2004
 28 1 p. 66-94
 article
                             7 results found
 
 Koninklijke Bibliotheek - National Library of the Netherlands