| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Call Centres and the Quality of Work Life: Towards a Research Agenda
|
Hannif, Zeenobiyah
|
|
2008
|
50 |
2 |
p. 271-284
|
artikel
|
| 2 |
Commitment, Functional Flexibility, and Addiction
|
Cavagnoli, Donatella
|
|
2008
|
50 |
2 |
p. 339-348
|
artikel
|
| 3 |
Explaining Employees' Experience of Work in Outsourced Call Centres: The Influence of Clients, Owners and Temporary Work Agencies
|
Kinnie, Nicholas
|
|
2008
|
50 |
2 |
p. 209-227
|
artikel
|
| 4 |
Introduction: Call Centres, the Networked Economy and the Value Chain
|
Rainnie, Al
|
|
2008
|
50 |
2 |
p. 195-208
|
artikel
|
| 5 |
Learning to Control: Training and Work Organization in Australian Call Centres
|
Smith, Andrew
|
|
2008
|
50 |
2 |
p. 243-256
|
artikel
|
| 6 |
Location Matters: The Impact of Place on Call Centres
|
Paulet, Renee
|
|
2008
|
50 |
2 |
p. 305-318
|
artikel
|
| 7 |
Non-standard Employment and Promotions: A Within Genders Analysis
|
Zeytinoglu, Isik U.
|
|
2008
|
50 |
2 |
p. 319-337
|
artikel
|
| 8 |
`Teaming Up': Teams and Team Sharing in Call Centres
|
van den Broek, Diane
|
|
2008
|
50 |
2 |
p. 257-269
|
artikel
|
| 9 |
The Australian Charter of Employment Rights: Setting the Standard for New Legislation and Good Practice
|
Heap, Lisa
|
|
2008
|
50 |
2 |
p. 349-353
|
artikel
|
| 10 |
The Australian Charter of Employment Rights: The Missing Dimensions
|
Standing, Guy
|
|
2008
|
50 |
2 |
p. 355-366
|
artikel
|
| 11 |
The Psychological Contract in Call Centres: An Employee Perspective
|
Cross, Christine
|
|
2008
|
50 |
2 |
p. 229-242
|
artikel
|
| 12 |
Unions in the Information Economy: Info-service Work and Organizing in Australian Call Centres
|
Russell, Bob
|
|
2008
|
50 |
2 |
p. 285-303
|
artikel
|
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