| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
A comparative study of quality awards: evolving criteria and research
|
Lee, DonHee
|
|
2012
|
|
3 |
p. 347-362
|
artikel
|
| 2 |
Aggregate consumer ratings and booking intention: the role of brand image
|
Casado-Díaz, Ana B.
|
|
2016
|
|
3 |
p. 543-562
|
artikel
|
| 3 |
Airline customer satisfaction and loyalty: impact of in-flight service quality
|
An, Myungsook
|
|
2009
|
|
3 |
p. 293-307
|
artikel
|
| 4 |
A learning-oriented decision-making process for real estate brokerage service evaluation
|
Ferreira, Fernando A. F.
|
|
2016
|
|
3 |
p. 453-474
|
artikel
|
| 5 |
An evaluation scheme for product–service system models: development of evaluation criteria and case studies
|
Kim, Kwang-Jae
|
|
2015
|
|
3 |
p. 507-530
|
artikel
|
| 6 |
An integrated framework for competency development: perspectives of risk managers in banks
|
Koh, Eric H. Y.
|
|
2015
|
|
3 |
p. 581-602
|
artikel
|
| 7 |
An integrative research framework for the online social network service
|
Lee, Sang M.
|
|
2011
|
|
3 |
p. 259-276
|
artikel
|
| 8 |
An overview of Web 2.0 social capital: a cross-cultural approach
|
Vila, Jose
|
|
2014
|
|
3 |
p. 399-404
|
artikel
|
| 9 |
Antecedents and consequences of external risk perception in franchising: evidence from the hospitality industry
|
Safón, Vicente
|
|
2011
|
|
3 |
p. 237-257
|
artikel
|
| 10 |
A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains
|
Chen, Hsi-Tien
|
|
2017
|
|
3 |
p. 551-573
|
artikel
|
| 11 |
A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage
|
Lee, Sang-Gun
|
|
2014
|
|
3 |
p. 567-586
|
artikel
|
| 12 |
Balancing in-house and outsourced logistics services: effects on supply chain agility and firm performance
|
Hwang, Taewon
|
|
2018
|
|
3 |
p. 531-556
|
artikel
|
| 13 |
B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context
|
Teixeira, Rafael
|
|
|
|
3 |
p. 645-679
|
artikel
|
| 14 |
Blurred lines: comparing room rates, star-ratings, and user-generated contents for full-service and select-service hotels
|
Belarmino, Amanda
|
|
|
|
3 |
p. 721-742
|
artikel
|
| 15 |
Buyer–supplier interactions in business services: variety in relational interfaces
|
Baptista, Cristina Sales
|
|
|
|
3 |
p. 621-643
|
artikel
|
| 16 |
Call for papers: special issue: new business models and competitive dynamics
|
Montoro-Sánchez, Angeles
|
|
2008
|
|
3 |
p. 267-269
|
artikel
|
| 17 |
Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working
|
Manca, Claudia
|
|
2018
|
|
3 |
p. 525-550
|
artikel
|
| 18 |
Constructing a relationship-based brand equity model
|
Wang, Chao-Hung
|
|
2009
|
|
3 |
p. 275-292
|
artikel
|
| 19 |
Core Chinese cultural values: Perceived justice and post-recovery satisfaction in higher education services
|
Lee, Joseph Lok-Man
|
|
|
|
3 |
p. 743-770
|
artikel
|
| 20 |
Corporate social responsibility and bank risk profile: evidence from Europe
|
Gambetta, Nicolás
|
|
2016
|
|
3 |
p. 517-542
|
artikel
|
| 21 |
Cosmopolitan tourists: the most resilient travellers in the face of COVID-19
|
Veréb, Vanda
|
|
|
|
3 |
p. 503-527
|
artikel
|
| 22 |
Cost of small business banking: a New Zealand study
|
Locke, Stuart
|
|
2009
|
|
3 |
p. 211-227
|
artikel
|
| 23 |
Cost of small business banking: a New Zealand study
|
Locke, Stuart
|
|
2009
|
|
3 |
p. 309
|
artikel
|
| 24 |
COVID-19 preventive measures and restaurant customers’ intention to dine out: the role of brand trust and perceived risk
|
Wei, Chunhao
|
|
|
|
3 |
p. 581-600
|
artikel
|
| 25 |
COVID-19 vaccine distribution: exploring strategic alternatives for the greater good
|
Asllani, Arben
|
|
|
|
3 |
p. 601-619
|
artikel
|
| 26 |
Creative service business and regional performance: evidence for the European regions
|
Boix, Rafael
|
|
2012
|
|
3 |
p. 381-398
|
artikel
|
| 27 |
Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy
|
Cambra-Fierro, Jesús J.
|
|
|
|
3 |
p. 467-491
|
artikel
|
| 28 |
Customer forgiveness of unsatisfactory service: manifestations and antecedents
|
Yagil, Dana
|
|
2015
|
|
3 |
p. 557-579
|
artikel
|
| 29 |
Customer participation to co-create value in human transformative services: a study of higher education and health care services
|
Nguyen Hau, Le
|
|
2015
|
|
3 |
p. 603-628
|
artikel
|
| 30 |
Customers’ psychological ownership toward the third place
|
Joo, Jaehun
|
|
|
|
3 |
p. 333-360
|
artikel
|
| 31 |
Data mining in business services
|
Olson, David L.
|
|
2006
|
|
3 |
p. 181-193
|
artikel
|
| 32 |
Determinants of retail bank choice in Nigeria: a focus on gender-based choice decisions
|
Omar, Ogenyi Ejye
|
|
2008
|
|
3 |
p. 249-265
|
artikel
|
| 33 |
Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study
|
Urbano, David
|
|
2007
|
|
3 |
p. 167-185
|
artikel
|
| 34 |
Determinants of Web 2.0 technologies for knowledge sharing in SMEs
|
Soto-Acosta, Pedro
|
|
2014
|
|
3 |
p. 425-438
|
artikel
|
| 35 |
Developing a process of concept generation for new product-service systems: a QFD and TRIZ-based approach
|
Kim, Sojung
|
|
2012
|
|
3 |
p. 323-348
|
artikel
|
| 36 |
Developing new smart services using integrated morphological analysis: integration of the market-pull and technology-push approach
|
Geum, Youngjung
|
|
2015
|
|
3 |
p. 531-555
|
artikel
|
| 37 |
Development of a citizen participation public service innovation model based on smart governance
|
Hong, Soon Goo
|
|
|
|
3 |
p. 669-694
|
artikel
|
| 38 |
Dimensions of behavior and proactive improvement in hotel outsourcing relationships: the role of justice
|
Espino-Rodríguez, Tomás F.
|
|
2018
|
|
3 |
p. 479-508
|
artikel
|
| 39 |
Driving circular tourism pathways in the post-pandemic period: a research roadmap
|
González-Sánchez, Rocío
|
|
|
|
3 |
p. 633-668
|
artikel
|
| 40 |
Effectiveness of the talent cultivation training program for industry transformation in Taiwan during the COVID-19 pandemic
|
Lin, Fang-Yi
|
|
|
|
3 |
p. 529-556
|
artikel
|
| 41 |
Effect of information management capability on organizational performance
|
Devece, Carlos
|
|
2016
|
|
3 |
p. 563-580
|
artikel
|
| 42 |
Effects of demotion in loyalty programs on brand-switching intentions
|
Hwang, Insuk
|
|
2015
|
|
3 |
p. 489-505
|
artikel
|
| 43 |
Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance
|
Kim, Sang-Man
|
|
2012
|
|
3 |
p. 297-321
|
artikel
|
| 44 |
Erratum to: A comparative study of quality awards: evolving criteria and research
|
Lee, DonHee
|
|
2013
|
|
3 |
p. 497
|
artikel
|
| 45 |
Erratum to: Study abroad programs as a service convergence: an international marketing approach
|
Shin, M. Minsuk
|
|
2017
|
|
3 |
p. 693
|
artikel
|
| 46 |
Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model
|
Lu, Ming-Tsang
|
|
2014
|
|
3 |
p. 541-565
|
artikel
|
| 47 |
Franchise failure: a reassessment of the Bates (1995) results
|
Castrogiovanni, Gary J.
|
|
2007
|
|
3 |
p. 247-256
|
artikel
|
| 48 |
Green IT: practices of leading firms and NGOs
|
Trimi, Silvana
|
|
2012
|
|
3 |
p. 363-379
|
artikel
|
| 49 |
HEALTHQUAL: a multi-item scale for assessing healthcare service quality
|
Lee, DonHee
|
|
2016
|
|
3 |
p. 491-516
|
artikel
|
| 50 |
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector
|
Gu, Vicky Ching
|
|
|
|
3 |
p. 695-721
|
artikel
|
| 51 |
How much does KIBS contribute to the generation and diffusion of innovation?
|
Mas-Verdú, Francisco
|
|
2011
|
|
3 |
p. 195-212
|
artikel
|
| 52 |
How socially derived characteristics of technology shape the adoption of corporate Web 2.0 tools for collaboration
|
Iglesias-Pradas, Santiago
|
|
2014
|
|
3 |
p. 465-478
|
artikel
|
| 53 |
How to boost frontline employee service recovery performance: the role of cultural intelligence
|
Costers, Annelies
|
|
2019
|
|
3 |
p. 581-602
|
artikel
|
| 54 |
How to exploit Big Social Data in the Covid-19 pandemic: the case of the Italian tourism industry
|
Solazzo, Gianluca
|
|
|
|
3 |
p. 417-443
|
artikel
|
| 55 |
Impact of operational innovations on customer loyalty in the healthcare sector
|
Hong, Kwan Soo
|
|
2017
|
|
3 |
p. 575-600
|
artikel
|
| 56 |
Impacts of Covid-19 on travel intention for summer 2020: a trend in proximity tourism mediated by an attitude towards Covid-19
|
Lebrun, Anne-Marie
|
|
|
|
3 |
p. 469-501
|
artikel
|
| 57 |
Impacts of service robots on service quality
|
Chiang, Ai-Hsuan
|
|
|
|
3 |
p. 439-459
|
artikel
|
| 58 |
Implementation of quality programs in health care organizations
|
Lee, DonHee
|
|
2012
|
|
3 |
p. 387-404
|
artikel
|
| 59 |
Innovation and corporate entrepreneurship in service businesses
|
Calisto, Maria de Lurdes
|
|
2016
|
|
3 |
p. 581-600
|
artikel
|
| 60 |
Innovation and imitation effects in the mobile telecommunication service market
|
Lee, Sang-Gun
|
|
2012
|
|
3 |
p. 265-278
|
artikel
|
| 61 |
Innovation and service-dominant logic
|
Huarng, Kun-Huang
|
|
2018
|
|
3 |
p. 453-456
|
artikel
|
| 62 |
Innovation strategies, innovator types and openness: a study of KIBS firms in Spain
|
Rodriguez, Mercedes
|
|
2015
|
|
3 |
p. 629-649
|
artikel
|
| 63 |
Innovation type and external knowledge search strategies in KIBS: evidence from Canada
|
Doloreux, David
|
|
2018
|
|
3 |
p. 509-530
|
artikel
|
| 64 |
Interpersonal service quality of the Chinese: determinants and behavioral drivers
|
Stanworth, James O.
|
|
2014
|
|
3 |
p. 515-540
|
artikel
|
| 65 |
Interpretive structural modeling for E-electricity utility service
|
Satapathy, Suchismita
|
|
2012
|
|
3 |
p. 349-367
|
artikel
|
| 66 |
It’s never the same: the role of homogeneity in online services
|
Agudo-Peregrina, Ángel F.
|
|
2014
|
|
3 |
p. 453-464
|
artikel
|
| 67 |
Leader political skill and casino dealer morale: the mediating role of follower perceptions of leader–member exchange
|
Kim, Taegoo Terry
|
|
2016
|
|
3 |
p. 665-692
|
artikel
|
| 68 |
Location strategies of multiunit service businesses: spatial differentiation and agglomeration among hamburger restaurants in Paris, 1984–2004
|
Liarte, Sébastien
|
|
2008
|
|
3 |
p. 233-248
|
artikel
|
| 69 |
Market segmentation variables as moderators in the prediction of business tourist retention
|
Swart, Magdalena Petronella
|
|
2014
|
|
3 |
p. 491-513
|
artikel
|
| 70 |
Market value analysis of a Chinese e-commerce holding group: a multicriteria approach
|
Juliá-Igual, J. F.
|
|
2016
|
|
3 |
p. 475-490
|
artikel
|
| 71 |
Mindful co-creation of transformative service for better well-being
|
My-Quyen, Mai Thi
|
|
|
|
3 |
p. 413-437
|
artikel
|
| 72 |
Modeling and forecasting tourism demand: the case of flows from Mainland China to Taiwan
|
Moutinho, Luiz
|
|
2008
|
|
3 |
p. 219-232
|
artikel
|
| 73 |
Monitoring credit risk in the social economy sector by means of a binary goal programming model
|
García, Fernando
|
|
2012
|
|
3 |
p. 483-495
|
artikel
|
| 74 |
Motivation triggers for customer participation in value co-creation
|
Palma, Freida C.
|
|
2018
|
|
3 |
p. 557-580
|
artikel
|
| 75 |
Multi-item models for evaluating managerial and organizational resources in service firms
|
Cruz-Ros, Sonia
|
|
2009
|
|
3 |
p. 229-257
|
artikel
|
| 76 |
Non-internet self-service technology failures and recoveries: comparing China with the United States
|
Liu, Shunzhong
|
|
2012
|
|
3 |
p. 399-417
|
artikel
|
| 77 |
On the data-driven generation of new service idea: integrated approach of morphological analysis and text mining
|
Park, Mingyu
|
|
|
|
3 |
p. 539-561
|
artikel
|
| 78 |
O2O switching determinants and successful drivers in omnichannel retailing services
|
Wu, Pei-Ju
|
|
|
|
3 |
p. 771-788
|
artikel
|
| 79 |
Organizational empowerment and service strategy in manufacturing
|
He, Yuanqiong
|
|
2014
|
|
3 |
p. 445-462
|
artikel
|
| 80 |
Post-pandemic studies in tourism and hospitality
|
Su, Che-Jen
|
|
|
|
3 |
p. 413-416
|
artikel
|
| 81 |
Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation
|
Kim, Soo Young
|
|
2018
|
|
3 |
p. 483-503
|
artikel
|
| 82 |
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support
|
Revuelto-Taboada, Lorenzo
|
|
|
|
3 |
p. 789-817
|
artikel
|
| 83 |
Quality management as a driver of innovation in the service industry
|
González-Cruz, Tomás Félix
|
|
2018
|
|
3 |
p. 505-524
|
artikel
|
| 84 |
Recovering from the COVID-19 shock: the role of risk perception and perceived effectiveness of protective measures on travel intention during the pandemic
|
Yoo, Joon Woo
|
|
|
|
3 |
p. 557-580
|
artikel
|
| 85 |
Seeking an innovation structure common to both manufacturing and services
|
Cáceres, Rafael
|
|
2014
|
|
3 |
p. 361-379
|
artikel
|
| 86 |
Segmenting travellers of luxury destinations in a post-pandemic era
|
Nabi, Nazia
|
|
|
|
3 |
p. 747-770
|
artikel
|
| 87 |
Spending more time with the customer: service-providers’ behavioral discretion and call-center operations
|
Gil, Luria
|
|
2014
|
|
3 |
p. 427-443
|
artikel
|
| 88 |
Strangers in the night: speeddating, CCI and service businesses
|
Baron, Steve
|
|
2007
|
|
3 |
p. 211-232
|
artikel
|
| 89 |
Strategic partnerships and the internationalisation process of software SMEs
|
Kennedy, Aileen
|
|
2008
|
|
3 |
p. 259-273
|
artikel
|
| 90 |
Text mining for the evaluation of public services: the case of a public bike-sharing system
|
Kim, Na Rang
|
|
|
|
3 |
p. 315-331
|
artikel
|
| 91 |
The benefits of e-business adoption: an empirical study of Swedish SMEs
|
Beheshti, Hooshang M.
|
|
2006
|
|
3 |
p. 233-245
|
artikel
|
| 92 |
The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations
|
Belso-Martínez, José Antonio
|
|
|
|
3 |
p. 387-411
|
artikel
|
| 93 |
The customisation framework for roadmapping product-service integration
|
Geum, Youngjung
|
|
2011
|
|
3 |
p. 213-236
|
artikel
|
| 94 |
The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry
|
Pérez, Andrea
|
|
2012
|
|
3 |
p. 459-481
|
artikel
|
| 95 |
The effect of subscription relational bond on customer engagement and stickiness in podcast: the moderating role of social connectedness
|
Chen, Yu-Hsin
|
|
|
|
3 |
p. 723-745
|
artikel
|
| 96 |
The effect of the servicescape on customers’ behavioral intentions in an international airport service environment
|
Jeon, Sunran
|
|
2012
|
|
3 |
p. 279-295
|
artikel
|
| 97 |
The effects of culture shock on foreign employees in the service industry
|
Lai, Hung-Sheng
|
|
|
|
3 |
p. 361-385
|
artikel
|
| 98 |
The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance
|
Lee, Chongho
|
|
2014
|
|
3 |
p. 409-425
|
artikel
|
| 99 |
The effects of product attributes and service quality of transportation card solutions on service user’s continuance and word-of-mouth intention
|
Choi, Minseok
|
|
2014
|
|
3 |
p. 463-490
|
artikel
|
| 100 |
The erosion of pioneer advantage in the European mobile telecommunications industry
|
Fernández, Zulima
|
|
2007
|
|
3 |
p. 195-210
|
artikel
|
| 101 |
The evaluation factors of adopting SoLoMo services: the hybrid fuzzy MCDM approach
|
Yang, Heng-Li
|
|
2016
|
|
3 |
p. 601-629
|
artikel
|
| 102 |
The impact of diversity of innovation channels on innovation performance in service firms
|
Cho, Insu
|
|
2011
|
|
3 |
p. 277-294
|
artikel
|
| 103 |
The impact of Enterprise 2.0 in organizations
|
Trimi, Silvana
|
|
2014
|
|
3 |
p. 405-424
|
artikel
|
| 104 |
The moderating effect of innovation protection mechanisms on the competitiveness of service firms
|
Cho, Insu
|
|
2012
|
|
3 |
p. 369-386
|
artikel
|
| 105 |
The relationship among competitive advantage, catch-up, and linkage effects: a comparative study on ICT industry between South Korea and India
|
Lee, Dong Hyun
|
|
2019
|
|
3 |
p. 603-624
|
artikel
|
| 106 |
The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions
|
Nikbin, Davoud
|
|
2012
|
|
3 |
p. 419-435
|
artikel
|
| 107 |
The role of customer operant resources in health care value creation
|
Hau, Le Nguyen
|
|
2018
|
|
3 |
p. 457-478
|
artikel
|
| 108 |
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond
|
Kim, Seon Hee
|
|
|
|
3 |
p. 771-790
|
artikel
|
| 109 |
The size–growth relationship in the social services sector in Austria
|
Reitzinger, Stephanie
|
|
|
|
3 |
p. 445-466
|
artikel
|
| 110 |
The thirty-year evolution of customer-to-customer interaction research: a systematic literature review and research implications
|
Nguyen, Nguyen Bac
|
|
|
|
3 |
p. 391-444
|
artikel
|
| 111 |
The tourism SMEs in the global value chains: the case of Andalusia
|
Guzmán, Joaquín
|
|
2008
|
|
3 |
p. 187-202
|
artikel
|
| 112 |
Tracking the relationship between environmental management and financial performance in the service industry
|
Lucas, Marilyn T.
|
|
2008
|
|
3 |
p. 203-218
|
artikel
|
| 113 |
Transforming customer brand engagement to co-creation value through participation energy and effort
|
My-Quyen, Mai Thi
|
|
|
|
3 |
p. 493-514
|
artikel
|
| 114 |
Triggering the internationalization of Malaysian quantity surveying firms
|
Wang, Chen
|
|
2016
|
|
3 |
p. 631-663
|
artikel
|
| 115 |
Two-sided effects of customer participation: roles of relationships and social-interaction values in social services
|
Park, Cheol
|
|
2017
|
|
3 |
p. 621-640
|
artikel
|
| 116 |
Understanding the dynamics behind bank branch service quality in Portugal: pursuing a holistic view using fuzzy cognitive mapping
|
Ferreira, Fernando A. F.
|
|
2015
|
|
3 |
p. 469-487
|
artikel
|
| 117 |
Understanding the influences of story elements in service businesses
|
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