nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
1 |
Boys do not cry: the negative effects of brand masculinity on brand emotions
|
Boeuf, Benjamin |
|
|
31 |
2-3 |
p. 247-264 |
artikel |
2 |
Customers’ emotions in service failure and recovery: a meta-analysis
|
Valentini, Sara |
|
|
31 |
2-3 |
p. 199-216 |
artikel |
3 |
Effects of firm-, industry-, and country-level innovation on firm performance
|
Zhang, Yufei |
|
|
31 |
2-3 |
p. 231-245 |
artikel |
4 |
Introduction
|
Lehmann, Don |
|
|
31 |
2-3 |
p. 121 |
artikel |
5 |
Like, Comment, or Share? Self-presentation vs. brand relationships as drivers of social media engagement choices
|
Swani, Kunal |
|
|
31 |
2-3 |
p. 279-298 |
artikel |
6 |
Reflections
|
Johar, Gita Venkataramani |
|
|
31 |
2-3 |
p. 123-124 |
artikel |
7 |
Technical nomenclature, everyday language, and consumer inference
|
Wu, Ruomeng |
|
|
31 |
2-3 |
p. 299-310 |
artikel |
8 |
The past, present, and future of brand research
|
Oh, Travis Tae |
|
|
31 |
2-3 |
p. 151-162 |
artikel |
9 |
The past, present, and future of consumer research
|
Malter, Maayan S. |
|
|
31 |
2-3 |
p. 137-149 |
artikel |
10 |
The past, present, and future of customer management
|
Oblander, Elliot Shin |
|
|
31 |
2-3 |
p. 125-136 |
artikel |
11 |
The past, present, and future of innovation research
|
Lee, Byung Cheol |
|
|
31 |
2-3 |
p. 187-198 |
artikel |
12 |
The past, present, and future of marketing strategy
|
Sozuer, Sibel |
|
|
31 |
2-3 |
p. 163-174 |
artikel |
13 |
The past, present, and future of measurement and methods in marketing analysis
|
Ding, Yu |
|
|
31 |
2-3 |
p. 175-186 |
artikel |
14 |
Timing of apology after service failure: the moderating role of future interaction expectation on customer satisfaction
|
Min, Kyeong Sam |
|
|
31 |
2-3 |
p. 217-230 |
artikel |
15 |
Touch vs. click: how computer interfaces polarize consumers’ evaluations
|
Wang, Xiaoyu |
|
|
31 |
2-3 |
p. 265-277 |
artikel |