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                             55 gevonden resultaten
nr titel auteur tijdschrift jaar jaarg. afl. pagina('s) type
1 A case study: Statistical analysis in a production quality improvement project Arbogast, Gordon W.
 1997
 2 p. 267-277
11 p.
 artikel
2 A comparative study of quality practices and results in India, China and Mexico Rao, S.Subba
 1997
 2 p. 235-250
16 p.
 artikel
3 A Measure of Staff Perceptions of Quality-Oriented Organizational Performance: Initial Development and Internal Consistency McCarthy, Patrick M
 1999
 2 p. 185-206
22 p.
 artikel
4 Analyzing the impact of service provider empowerment on perceptions of service quality inside an organization Goodale, John C.
 1997
 2 p. 191-215
25 p.
 artikel
5 An empirical investigation of the relationship between quality improvement techniques and performance—A Mexican case Azaranga, Mohammad R.
 1998
 2 p. 265-292
28 p.
 artikel
6 A process model of discretionary service behavior Blancero, Donna Maria
 2001
 2 p. 307-329
23 p.
 artikel
7 A scale assessing team-based job performance in a customer-oriented environment Kennedy, Karen Norman
 2001
 2 p. 257-273
17 p.
 artikel
8 A service market segmentation approach to strategic human resource management Chung, Beth G
 2001
 2 p. 117-138
22 p.
 artikel
9 Author Index 1998
 2 p. 314-317
4 p.
 artikel
10 A violation of assumptions about TQM: A response to Jauch and Orwig Mullin, Ralph F.
 1998
 2 p. 293-308
16 p.
 artikel
11 A violation of assumptions: Why TQM won't work in the ivory tower Jauch, Lawrence R.
 1997
 2 p. 279-292
14 p.
 artikel
12 A working definition for total quality management (TQM) researchers Miller, William Johnson
 1996
 2 p. 149-159
11 p.
 artikel
13 Coaligning market requirements, quality capabilities, and human resource management: How will eastern Europe compete in manufacturing? Ebert, Ronald J
 1996
 2 p. 243-264
22 p.
 artikel
14 Cognitive and Behavioral Outcomes of Quality Improvement Teams: The Influence of Leadership and the Work Unit Environment Irvine, Diane M
 1999
 2 p. 167-184
18 p.
 artikel
15 Customer evaluation of service employee's customer orientation: extension and application Donavan, D.Todd
 2001
 2 p. 293-306
14 p.
 artikel
16 Does total quality management affect applicant perceptions of recruitment and selection processes? Connerley, Mary L.
 1996
 2 p. 207-225
19 p.
 artikel
17 Dynamic and customer-oriented workplaces: implications for HRM practice and research Cardy, Robert L
 2000
 2 p. 159-186
28 p.
 artikel
18 Effects of service mechanisms and modes on customers' attributions about service delivery Groth, Markus
 2001
 2 p. 331-348
18 p.
 artikel
19 From the editor 1998
 2 p. 153-155
3 p.
 artikel
20 From the editor Cardy, R.
 2001
 2 p. 113-116
4 p.
 artikel
21 From the editor Cardy, R.L
 2000
 2 p. 139-141
3 p.
 artikel
22 From the editor 1996
 2 p. 147-148
2 p.
 artikel
23 From the editor 1997
 2 p. 169-170
2 p.
 artikel
24 From the Editor Cardy, Robert
 1999
 2 p. 145-146
2 p.
 artikel
25 Index volumes 1 – 3 1998
 2 p. 311-313
3 p.
 artikel
26 In support of the assumptions at the foundation of Deming's management theory Hillmer, Steven
 2001
 2 p. 371-400
30 p.
 artikel
27 Marketing cues and perceived quality: Perceptions of Saudi consumers toward products of the U.S., Japan, Germany, Italy, U.K. and France Bhuian, Shahid N.
 1997
 2 p. 217-234
18 p.
 artikel
28 Organizational climate and ineffectiveness: Evidence from 25 outdoor work crew divisions Stetzer, Adam
 1997
 2 p. 251-265
15 p.
 artikel
29 Organizational comparison processes: Investigating the adoption and impact of benchmarking-related activities Fedor, Donald B.
 1996
 2 p. 161-192
32 p.
 artikel
30 Organizational learning capacity and internal customer orientation within strategic sourcing units Hult, G.Tomas M
 2001
 2 p. 173-192
20 p.
 artikel
31 Perceptions of success and failure in TQM initiatives Dooley, Kevin J.
 1998
 2 p. 157-174
18 p.
 artikel
32 Performance Distributions: Measuring Employee Performance Using Total Quality Management Principles Deadrick, Diana L
 1999
 2 p. 225-241
17 p.
 artikel
33 Process Quality Knowledge Bases Dooley, Kevin
 1999
 2 p. 207-224
18 p.
 artikel
34 Quality and Work Force Management: From Manufacturing Managers' Perspective Kathuria, Ravi
 1999
 2 p. 147-166
20 p.
 artikel
35 Quality comes to criminal justice: Reengineering core processes in the courthouse Bloomfield, Stefan D.
 1998
 2 p. 225-240
16 p.
 artikel
36 Quality improvement approach and performance: multisite analysis within a firm Adam Jr., Everett E
 2000
 2 p. 143-158
16 p.
 artikel
37 Quality of undergraduate education: examining the current paradigm and system Mullin, Ralph
 2000
 2 p. 225-246
22 p.
 artikel
38 Rater mood and employee emotional expression in a customer service scenario: interactions and implications for performance review outcomes Daus, Catherine S
 2001
 2 p. 349-370
22 p.
 artikel
39 Removing performance appraisal and merit pay in the name of quality: an empirical study of employees' reactions Waite, Melissa L
 2000
 2 p. 187-206
20 p.
 artikel
40 Service quality in a public agency: same expectations but different perceptions by employees, managers, and customers Gowan, Mary
 2001
 2 p. 275-291
17 p.
 artikel
41 Strategic orientation and TQM: Linking vision to action Dansky, Kathryn H
 1996
 2 p. 227-242
16 p.
 artikel
42 Sustaining a service quality initiative in the midst of downsizing Armstrong-Stassen, Marjorie
 2001
 2 p. 211-233
23 p.
 artikel
43 Symbol, ritual, and doctrine: the cultural ‘tool kit’ of TQM Manley, Joan E.
 1998
 2 p. 175-191
17 p.
 artikel
44 Team and organizational attitudes as a lens and mirror impacting customer satisfaction: an empirical test in self-managed teams Gilson, Lucy L
 2001
 2 p. 235-256
22 p.
 artikel
45 Technology, customization, and reliability Johnson, Michael D
 2001
 2 p. 193-210
18 p.
 artikel
46 The effect of TOM training, flexible work, and flexible technology on continuous improvement Marler, Janet H.
 1998
 2 p. 241-264
24 p.
 artikel
47 The measurement of a market orientation and its impact on business performance Harrison-Walker, L.Jean
 2001
 2 p. 139-172
34 p.
 artikel
48 The Quality and Motivational Effects of Statistical Process Control Rungtusanatham, Manus
 1999
 2 p. 243-264
22 p.
 artikel
49 The Quality Revolution in Academe: A Rejoinder to Mullin and Wilson Orwig, Robert A
 1999
 2 p. 265-270
6 p.
 artikel
50 Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study Ugboro, Isaiah O.
 2000
 2 p. 247-272
26 p.
 artikel
51 Total quality and the abandonment of performance appraisal: Taking a good thing too far? Cardy, Robert L.
 1996
 2 p. 193-206
14 p.
 artikel
52 Towards understanding the foundations of Deming's theory of management Hillmer, Steven
 1997
 2 p. 171-189
19 p.
 artikel
53 Using quality management for cultural transformation of Chinese state enterprises: A case study Jenner, Richard A.
 1998
 2 p. 193-210
18 p.
 artikel
54 Validation of an instrument to measure service-orientation Carraher, Shawn M.
 1998
 2 p. 211-224
14 p.
 artikel
55 Who is supporting whom?: quality team effectiveness and perceived organizational support Howes, John C
 2000
 2 p. 207-223
17 p.
 artikel
                             55 gevonden resultaten
 
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