| no |
title |
author |
magazine |
year |
volume |
issue |
page(s) |
type |
| 1 |
An agenda for research into services management
|
Lings, Ian
|
|
2004
|
57 |
4 |
p. 456-458
3 p.
|
article
|
| 2 |
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
|
van Dolen, Willemijn
|
|
2004
|
57 |
4 |
p. 437-444
8 p.
|
article
|
| 3 |
Attainment of competitive advantage by the exporter–importer dyad
|
Chryssochoidis, George
|
|
2004
|
57 |
4 |
p. 329-337
9 p.
|
article
|
| 4 |
Beyond valence in customer dissatisfaction
|
Zeelenberg, Marcel
|
|
2004
|
57 |
4 |
p. 445-455
11 p.
|
article
|
| 5 |
Blueprinting the service company
|
Fließ, Sabine
|
|
2004
|
57 |
4 |
p. 392-404
13 p.
|
article
|
| 6 |
Cooperating for service excellence in multichannel service systems
|
Wiertz, Caroline
|
|
2004
|
57 |
4 |
p. 424-436
13 p.
|
article
|
| 7 |
Countering the trend towards careerist orientation in the age of downsizing
|
Aryee, Samuel
|
|
2004
|
57 |
4 |
p. 321-328
8 p.
|
article
|
| 8 |
Dynamic innovation strategies and stable networks in the construction industry
|
Andersen, Poul Houman
|
|
2004
|
57 |
4 |
p. 351-360
10 p.
|
article
|
| 9 |
Editorial Board
|
|
|
2004
|
57 |
4 |
p. ii-iii
nvt p.
|
article
|
| 10 |
Internal market orientation
|
Lings, Ian N
|
|
2004
|
57 |
4 |
p. 405-413
9 p.
|
article
|
| 11 |
Investors' resource commitments and information reporting systems: control in international joint ventures
|
Yan, Yanni
|
|
2004
|
57 |
4 |
p. 361-371
11 p.
|
article
|
| 12 |
Issue contingencies and marketers' recognition of ethical issues, ethical judgments and behavioral intentions
|
Barnett, Tim
|
|
2004
|
57 |
4 |
p. 338-346
9 p.
|
article
|
| 13 |
Learning during the new financial service innovation process
|
Blazevic, Vera
|
|
2004
|
57 |
4 |
p. 374-391
18 p.
|
article
|
| 14 |
Prepaid monetary incentive effects on mail survey response
|
Jobber, David
|
|
2004
|
57 |
4 |
p. 347-350
4 p.
|
article
|
| 15 |
Service productivity
|
Grönroos, Christian
|
|
2004
|
57 |
4 |
p. 414-423
10 p.
|
article
|
| 16 |
Special issue on European research in service marketing
|
Lemmink, Jos G.A.M.
|
|
2004
|
57 |
4 |
p. 372-373
2 p.
|
article
|
Journal description