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                             9 results found
no title author magazine year volume issue page(s) type
1 Advanced sale of service capacities: a theoretical analysis of the impact of price sensitivity on pricing and capacity allocations Lee, Khai Sheang
 2001
 54 3 p. 219-225
7 p.
 article
2 Author Index 2001
 54 3 p. 243-
1 p.
 article
3 Causes of disruption to franchise operations Frazer, Lorelle
 2001
 54 3 p. 227-234
8 p.
 article
4 Consensus regarding purchase influence in a professional service context: a dyadic study White, Lesley
 2001
 54 3 p. 199-207
9 p.
 article
5 Customer relationships with service personnel: do we measure closeness, quality or strength? Bove, Liliana L.
 2001
 54 3 p. 189-197
9 p.
 article
6 Justice strategy options for increased customer satisfaction in a services recovery setting Sparks, Beverley A
 2001
 54 3 p. 209-218
10 p.
 article
7 Special issue on services marketing: Australia McColl-Kennedy, Janet R
 2001
 54 3 p. 185-187
3 p.
 article
8 Subject Index 2001
 54 3 p. 244-246
3 p.
 article
9 Uses of the Internet in the global hotel industry Wei, Sherrie
 2001
 54 3 p. 235-241
7 p.
 article
                             9 results found
 
 Koninklijke Bibliotheek - National Library of the Netherlands