nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
1 |
A transaction approach to understanding and managing customer equity
|
Dorsch, Michael J. |
|
1996 |
35 |
3 |
p. 253-264 12 p. |
artikel |
2 |
Augmented retail services: The lifetime value of affection
|
Taher, Ahmed |
|
1996 |
35 |
3 |
p. 217-228 12 p. |
artikel |
3 |
Author index
|
|
|
1996 |
35 |
3 |
p. 267- 1 p. |
artikel |
4 |
Call for papers
|
|
|
1996 |
35 |
3 |
p. 265- 1 p. |
artikel |
5 |
Contents
|
|
|
1996 |
35 |
3 |
p. I-III nvt p. |
artikel |
6 |
Customer portfolio analysis among competing retail stores
|
Woodside, Arch G. |
|
1996 |
35 |
3 |
p. 189-200 12 p. |
artikel |
7 |
Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions
|
Hartline, Michael D. |
|
1996 |
35 |
3 |
p. 207-215 9 p. |
artikel |
8 |
Employees as customers: The role of social controls and employee socialization in developing patronage
|
Lusch, Robert F. |
|
1996 |
35 |
3 |
p. 179-187 9 p. |
artikel |
9 |
Good and bad shopping vibes: Spending and patronage satisfaction
|
Babin, Barry J. |
|
1996 |
35 |
3 |
p. 201-206 6 p. |
artikel |
10 |
Organizational legitimacy and retail store patronage
|
Arnold, Stephen J. |
|
1996 |
35 |
3 |
p. 229-239 11 p. |
artikel |
11 |
Shopping center image, consideration, and choice: Anchor store contribution
|
Finn, Adam |
|
1996 |
35 |
3 |
p. 241-251 11 p. |
artikel |
12 |
Special issue on cutting edge research in retailing
|
Darden, William R. |
|
1996 |
35 |
3 |
p. 177-178 2 p. |
artikel |
13 |
Subject index
|
|
|
1996 |
35 |
3 |
p. 269-273 5 p. |
artikel |