no |
title |
author |
magazine |
year |
volume |
issue |
page(s) |
type |
1 |
Balance in service systems design
|
Tansik, David A. |
|
1990 |
20 |
1 |
p. 55-61 7 p. |
article |
2 |
Editorial Board
|
|
|
1990 |
20 |
1 |
p. IFC- 1 p. |
article |
3 |
Governing customer-service organization exchange
|
Jones, Gareth R. |
|
1990 |
20 |
1 |
p. 23-29 7 p. |
article |
4 |
Interdisciplinary study of service: Some progress, some prospects
|
Bowen, David E. |
|
1990 |
20 |
1 |
p. 71-79 9 p. |
article |
5 |
Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level
|
George, William R. |
|
1990 |
20 |
1 |
p. 63-70 8 p. |
article |
6 |
On the quality of services in encounters: An agency perspective
|
Mills, Peter K. |
|
1990 |
20 |
1 |
p. 31-41 11 p. |
article |
7 |
Relationship approach to marketing in service contexts: The marketing and organizational behavior interface
|
Gronroos, Christian |
|
1990 |
20 |
1 |
p. 3-11 9 p. |
article |
8 |
Service encounters and service relationships: Implications for research
|
Czepiel, John A. |
|
1990 |
20 |
1 |
p. 13-21 9 p. |
article |
9 |
Service quality improvement and control: A customer-based approach
|
Hensel, James S. |
|
1990 |
20 |
1 |
p. 43-54 12 p. |
article |
10 |
Toward integration of marketing and organizational behavior in the service economy
|
Mindak, William |
|
1990 |
20 |
1 |
p. 1-2 2 p. |
article |