| nr |
titel |
auteur |
tijdschrift |
jaar |
jaarg. |
afl. |
pagina('s) |
type |
| 1 |
Balance in service systems design
|
Tansik, David A.
|
|
1990
|
20 |
1 |
p. 55-61
7 p.
|
artikel
|
| 2 |
Editorial Board
|
|
|
1990
|
20 |
1 |
p. IFC-
1 p.
|
artikel
|
| 3 |
Governing customer-service organization exchange
|
Jones, Gareth R.
|
|
1990
|
20 |
1 |
p. 23-29
7 p.
|
artikel
|
| 4 |
Interdisciplinary study of service: Some progress, some prospects
|
Bowen, David E.
|
|
1990
|
20 |
1 |
p. 71-79
9 p.
|
artikel
|
| 5 |
Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level
|
George, William R.
|
|
1990
|
20 |
1 |
p. 63-70
8 p.
|
artikel
|
| 6 |
On the quality of services in encounters: An agency perspective
|
Mills, Peter K.
|
|
1990
|
20 |
1 |
p. 31-41
11 p.
|
artikel
|
| 7 |
Relationship approach to marketing in service contexts: The marketing and organizational behavior interface
|
Gronroos, Christian
|
|
1990
|
20 |
1 |
p. 3-11
9 p.
|
artikel
|
| 8 |
Service encounters and service relationships: Implications for research
|
Czepiel, John A.
|
|
1990
|
20 |
1 |
p. 13-21
9 p.
|
artikel
|
| 9 |
Service quality improvement and control: A customer-based approach
|
Hensel, James S.
|
|
1990
|
20 |
1 |
p. 43-54
12 p.
|
artikel
|
| 10 |
Toward integration of marketing and organizational behavior in the service economy
|
Mindak, William
|
|
1990
|
20 |
1 |
p. 1-2
2 p.
|
artikel
|
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