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Details for article 21 of 25 found articles
| Title: |
THE PLANNING OF A CUSTOMER RELATIONSHIP MANAGEMENT PROJECT: REQUIREMENTS AND OPPORTUNITIES |
| Author: |
Adriana OLARU Alexandru CAPATINA |
| Appeared in: |
Management & marketing |
| Paging: | Volume 2007 (2007) nr. 1 pages 64-71 |
| Year: |
2007 |
| Contents: |
After a brief presentation of the aspects regarding the planning of a customer relationship management (CRM) project, we emphasize the factors that assure the success of such an approach. In order to obtain the attended results, an organization needs the best selection of the project manager and the most efficient teamwork, which implies employees from the company’s departments and also IT specialists. In the final part, we made appreciations concerning the efficiency of a CRM project and the opportunities created by its implementation. |
| Publisher: |
Universitaria Press Craiova (provided by DOAJ) |
| Source file: |
Elektronische Wetenschappelijke Tijdschriften |
Details for article 21 of 25 found articles
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