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                                       Details van artikel 23 van 34 gevonden artikelen
 
 
  Kano`s Model and Decision Making Trial and Evaluation Laboratory Applied to Order Winners and Qualifiers Improvement: A Study of the Computer Industry
 
 
Titel: Kano`s Model and Decision Making Trial and Evaluation Laboratory Applied to Order Winners and Qualifiers Improvement: A Study of the Computer Industry
Auteur: Yu-Cheng Lee
Hsiu-Yuan Hu
Tieh-Min Yen
Chih-Hung Tsai
Verschenen in: Information technology journal
Paginering: Jaargang 7 (2008) nr. 5 pagina's 702-714
Jaar: 2008
Inhoud: This study puts forward a new decision analysis method that exploits Kano`s model to know the quality attributes and nonlinear effects of order winners and qualifiers. The proposed method adopts a decision making trial and evaluation laboratory (DEMATEL) to identify the causality of order winners and qualifiers and the extent to which they interact. This method can know who the core order winners and qualifiers are. Based on a specific industrial computer manufacturer in Taiwan, this study looks into the quality attributes and causation of order winners and qualifiers using the Kano questionnaire survey analysis and Delphi method. This study case shows that Kano`s model and DEMATEL together can accurately assess the quality attributes of order-winners and qualifiers. The proposed method helps managers solve complicated problems by showing the causality. In a word, this new model can effectively and correctly provide information for making marketing and manufacturing strategies.
Uitgever: Asian Network for Scientific Information, Pakistan (provided by DOAJ)
Bronbestand: Elektronische Wetenschappelijke Tijdschriften
 
 

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