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  An Evaluation of Marketing Practices in Banks in Ghana
 
 
Titel: An Evaluation of Marketing Practices in Banks in Ghana
Auteur: Owusu-Frimpong, N.
Verschenen in: Journal of African business
Paginering: Jaargang 2 (2001) nr. 3 pagina's 75-91
Jaar: 2001-09-01
Inhoud: This study ascertains the extent to which the marketing concept has been adopted and implemented by banks in Ghana. It addresses a gap in an area that is currently under researched and provides insight into the banking services industry in a developing country. All sixteen licensed banks in Ghana were included in this study. The data was collected through in-depth interviews and self completed questionnaires. The results suggest that marketing departments in the banks are organised mainly within headquarters and headed by marketing and advertising/public relations managers. The marketing activities in the banks are associated with the stage where marketing orientation is perceived as advertising and public relations. There is a partial lack of marketing culture in the banks. The total and formal acceptance and understanding of the marketing concept is at an embryonic stage in the evolutionary process.
Uitgever: Routledge
Bronbestand: Elektronische Wetenschappelijke Tijdschriften
 
 

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