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  External Linkages, R&D and Innovation Performance in US Business Services
 
 
Title: External Linkages, R&D and Innovation Performance in US Business Services
Author: Love, James H.
Mansury, Mica Ariana
Appeared in: Industry and innovation
Paging: Volume 14 (2007) nr. 5 pages 477-496
Year: 2007-12
Contents: This paper examines the innovation performance of 206 US business services firms. Results suggest that external linkages, particularly with customers, suppliers and strategic alliances, significantly enhance innovation performance in terms of the introduction of new services. A highly qualified workforce increases the probability of service and organizational innovation, and increases the extent of a firm's innovation, but unqualified employees also play an important role. Contrasting with some earlier research on services, the presence of formal and informal R&D significantly increases the extent of new-to-market and new-to-firm innovation.
Publisher: Routledge
Source file: Elektronische Wetenschappelijke Tijdschriften
 
 

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