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                                       Details for article 72 of 125 found articles
 
 
  Linkages between customer service, customer satisfaction and performance in the airline industry: Investigation of non-linearities and moderating effects
 
 
Title: Linkages between customer service, customer satisfaction and performance in the airline industry: Investigation of non-linearities and moderating effects
Author: Steven, Adams B.
Dong, Yan
Dresner, Martin
Appeared in: Transportation research. Part E, Logistics and transportation review
Paging: Volume 48 (2012) nr. 4 pages 12 p.
Year: 2012
Contents:
Publisher: Elsevier Ltd
Source file: Elektronische Wetenschappelijke Tijdschriften
 
 

                             Details for article 72 of 125 found articles
 
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