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                                       Details for article 6 of 9 found articles
 
 
  Justice strategy options for increased customer satisfaction in a services recovery setting
 
 
Title: Justice strategy options for increased customer satisfaction in a services recovery setting
Author: Sparks, Beverley A
McColl-Kennedy, Janet R
Appeared in: Journal of business research
Paging: Volume 54 (2001) nr. 3 pages 10 p.
Year: 2001
Contents:
Publisher: Elsevier Science Inc.
Source file: Elektronische Wetenschappelijke Tijdschriften
 
 

                             Details for article 6 of 9 found articles
 
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 Koninklijke Bibliotheek - National Library of the Netherlands