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                                       Details for article 6 of 8 found articles
 
 
  Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
 
 
Title: Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
Author: Maxham III, James G
Appeared in: Journal of business research
Paging: Volume 54 (2001) nr. 1 pages 14 p.
Year: 2001
Contents:
Publisher: Elsevier Science Inc.
Source file: Elektronische Wetenschappelijke Tijdschriften
 
 

                             Details for article 6 of 8 found articles
 
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